Terms and Conditions

Terms and Conditions

Welcome to Wadi land ( Golf Golden Star investment spc) By using our platform or services through online purchase, visiting our sales counter and offices or by whatsapp from our online sales representatives, you agree to the following terms and conditions. Please read them carefully before proceeding with any booking or purchase.

General Terms

1. Acceptance of Terms
   • By accessing or using our website, mobile application, Whatsapp or services, you confirm your understanding and acceptance of these Terms and Conditions.
   • If you do not agree with any part of these terms, you must refrain from using our platform or services.
2. Accuracy of Information
   • It is your responsibility to ensure that all personal and booking details provided are accurate and up-to-date.
3. Service Availability
   • All services are subject to availability and may be modified, withdrawn, or suspended without prior notice.
4. Payments
   • All payments are processed securely. Customers are responsible for any bank fees, currency conversion charges, or additional costs incurred during payment.

Flight Bookings

1. Non-Refundable and Non-Changeable Policy
   • All flight bookings are non-refundable and non-changeable, unless explicitly stated otherwise at the time of booking.
   • If eligible for cancellation or modification:
     • Requests must be submitted at least 48 hours before the scheduled departure.
     • Approval is entirely subject to the airline’s policies and is not guaranteed.
2. Cancellation and Change Process
   • Upon receiving a request, we will contact the airline to check the possibility of:
     • Canceling the ticket and issuing a refund.
     • Changing the flight date or time.
   • Customers will be informed of:
     • Airline cancellation or change fees.
     • Any fare differences for rebooked flights.
     • Our service fees for handling the request.
3. Special Conditions
   • Certain flights (e.g., to specific destinations) may be strictly non-refundable and non-changeable, regardless of notice.
   • Airlines may impose additional restrictions during peak seasons or for promotional fares.
4. Waiver of Legal Rights
   • By booking with us, you waive all legal rights to file claims or disputes regarding non-refundable or non-changeable tickets under local or international consumer protection laws.
5. Travel Documents
   • It is your responsibility to ensure all travel documents (e.g., passports, visas) are valid and meet the requirements of your destination.
   • We are not liable for denied boarding or any disruptions due to incomplete documentation.

Hotel Bookings

1. Non-Refundable and Non-Changeable Policy
   • All hotel bookings are non-refundable and non-changeable, unless explicitly stated otherwise during the booking process.
   • If eligible for cancellation or modification:
     • Requests must be submitted at least 96  hours before the check-in date.
2. Cancellation and Change Process
   • Upon receiving a request, we will contact the hotel to determine the possibility of:
     • Canceling the booking and issuing a refund.
     • Modifying the booking (e.g., change of dates or room types).
   • Customers will be informed of:
     • Hotel cancellation or change fees.
     • Rate differences for modified bookings.
     • Our service fees for handling the request.
3. Special Conditions
   • Promotional rates or discounted bookings may be strictly non-refundable and non-changeable.
   • No refunds or modifications will be allowed for no-shows or late requests.
4. Waiver of Legal Rights
   • By booking with us, you waive all legal rights to file complaints or disputes regarding non-refundable or non-changeable bookings.

Tour Bookings

1. Non-Refundable and Non-Changeable Policy
   • All tour bookings are non-refundable and non-changeable, unless explicitly stated otherwise during the booking process.
   • If eligible for cancellation or modification:
     • Requests must be submitted at least 7 days before the tour start date.
2. Cancellation and Change Process
   • Upon receiving a request, we will contact the tour operator to check the possibility of:
     • Canceling the booking and issuing a refund.
     • Rescheduling the tour date or time.
   • Customers will be informed of:
     • Operator cancellation or change fees.
     • Additional costs for rescheduling.
     • Our service fees for handling the request.
3. Special Conditions
   • Group tours, customized packages, or high-demand tours may be strictly non-refundable and non-changeable.
   • Tour operators may impose stricter policies during peak seasons or for promotional packages.
4. Waiver of Legal Rights
   • By booking with us, you waive all legal rights to file complaints or disputes regarding non-refundable or non-changeable bookings.

Visa Assistance

1. Service Scope
   • We provide assistance with visa applications, including document guidance and submission.
   • The decision to grant a visa is solely at the discretion of the issuing authority, and we are not responsible for rejections or delays.
2. Fees and Documentation
   • Visa application fees and our service charges are non-refundable, even if the visa is denied.
   • Customers must provide accurate and complete documentation.
3. Liability
   • We are not responsible for additional requirements, delays, or decisions made by the visa-issuing authority.

General Waiver of Legal Rights

1. Liability
   • We act as an intermediary between customers and service providers (e.g., airlines, hotels).
   • We are not liable for any service disruptions, cancellations, or disputes arising from third-party providers.
2. Dispute Resolution
   • Any disputes will be governed by the laws of [Country/Region].
   • Disputes will be resolved through arbitration as per applicable laws.
3. Customer Acknowledgment
   • By proceeding with any booking through our platform, the customer acknowledges and accepts these terms, including the waiver of legal rights for disputes related to non-refundable or non-changeable bookings.