Terms and Conditions for Wadi Land Services

By using Wadi Land services, the customer confirms that they have read, understood and fully accepted the following Terms and Conditions. These terms apply to all services provided by Wadi Land, including flight bookings, hotel bookings, tours, transfers, insurance, visa assistance, consultations, travel planning and any other travel-related services.

1. Acceptance of Terms

By submitting a request, making a payment, sending documents, confirming a booking or using any Wadi Land service, the customer acknowledges that they have read and accepted all the terms and conditions stated below.

Wadi Land reserves the right to amend or update these Terms and Conditions at any time. The version published on the website shall be considered the valid and applicable version.

2. Nature of Wadi Land Services

Wadi Land provides travel and advisory services, including but not limited to bookings, coordination, follow-up, consultation, document preparation, application submission, travel planning and travel-related support.

Some services are provided through third-party suppliers, including airlines, hotels, embassies, visa centers, insurance companies, transport companies, tour operators and other service providers. In such cases, the terms and conditions of the original supplier shall also apply to the customer.

3. Payment and Order Confirmation

Services will only be processed after full payment or the agreed payment amount has been received from the customer.

Submitting a request, requesting a quotation or receiving an initial consultation does not confirm any booking, price or service.

No booking, price, appointment, flight, hotel or service shall be considered confirmed until payment has been made and final confirmation has been issued by Wadi Land.

Prices may change before final payment and confirmation due to exchange rate changes, airline prices, hotel rates, embassy fees, visa center charges or changes by any other service provider.

4. Non-Refundable Services

All Wadi Land services are non-refundable after payment, unless otherwise confirmed in writing by Wadi Land.

Service fees, commissions, document review fees, consultation fees, coordination fees, appointment fees, planning fees, support fees and any other fees related to Wadi Land services are non-refundable under all circumstances.

If part of the amount paid relates to a third-party supplier, any cancellation, change or refund shall be subject only to the terms and conditions of that supplier. Wadi Land shall not be responsible for any decision, delay, refusal of refund or deduction made by third-party suppliers.

5. Cancellation Policy

Cancellation requests must be submitted in writing by the customer.

Submitting a cancellation request does not mean that the cancellation is accepted or that any refund is guaranteed.

Once the service process has started, a booking has been made, an application has been submitted, a ticket has been issued, a hotel has been confirmed, documents have been sent, an appointment has been booked, payment has been made to a supplier or any operational action has been taken by Wadi Land, the amount paid shall become non-refundable.

If cancellation is permitted by the original supplier, any refundable amount will be advised to the customer after deducting penalties, fees, bank charges, exchange rate differences and Wadi Land service fees.

The refund timeline, if any, depends on the procedures of the bank, airline, hotel, embassy, visa center or relevant supplier. Wadi Land shall not be responsible for delays caused by third parties.

6. Flight Terms

Flight ticket conditions, including cancellation, date change, route change, name correction, baggage allowance, no-show, flight delay, flight cancellation and refund, are subject to the rules of the airline issuing the ticket.

Most flight tickets are non-refundable after issuance or are subject to cancellation and change penalties.

Any change to the date, route, flight time or passenger details is only possible if permitted by the airline and after payment of penalties, fare differences and service fees.

The customer is responsible for checking and confirming passenger details before ticket issuance, including first name, surname, date of birth, passport number, passport expiry date, nationality and travel route.

Wadi Land shall not be responsible for errors resulting from incorrect, incomplete or customer-confirmed information.

If the passenger does not appear at the airport, arrives late, lacks required documents, does not have a valid visa, is subject to a travel ban, is refused entry, has a passport issue, or is rejected by the airline or border authorities, Wadi Land shall have no responsibility and the amount paid shall not be refundable.

7. Flight Changes

Flight change requests must be submitted in writing.

The possibility of changing a flight depends on the airline rules, ticket type, seat availability and the remaining time before departure.

If a change is possible, the customer must pay all related costs, including airline penalties, fare differences, taxes, reissue fees and Wadi Land service fees.

No change shall be considered confirmed until all related fees have been paid and final confirmation has been issued by Wadi Land.

In some cases, the ticket may not be changeable at all, and the customer may be required to purchase a new ticket.

8. Hotel Terms

Hotel cancellation, date change, no-show, reduction or extension of stay, guest name change, room type, meal plan and other accommodation conditions are subject to the rules of the hotel or hotel booking supplier.

Many hotel bookings are non-refundable after confirmation.

In case of no-show on the check-in date, the hotel may charge the full booking amount or part of it as a penalty.

Any request to change dates, number of nights, room type or guest name is subject to the approval of the hotel or booking supplier and may involve additional charges, fare differences or penalties.

The customer is responsible for reviewing the hotel details, check-in and check-out dates, number of guests, room type, breakfast conditions, cancellation policy and all booking details before final confirmation.

Wadi Land shall not be responsible for the internal quality of hotel services, facilities, staff behavior, room changes, service standards, maintenance, delays in room delivery or internal hotel decisions. However, Wadi Land may assist with follow-up where possible.

9. Tours, Transfers and Ground Services

All tours, transfers, city tours, guides, activities, attraction tickets, SIM cards, insurance, VIP services and other ground services are non-refundable after payment, unless otherwise confirmed in writing.

Any change or cancellation of these services is subject to the rules of the local operator or supplier, the time of request and the type of service.

If the customer is late, does not show up at the specified time, provides incorrect information, changes the travel plan or does not use the service, the amount paid shall not be refundable.

10. Visa Assistance Terms

Wadi Land visa assistance services may include consultation, document review, file preparation, information completion, coordination, appointment booking where included, guidance, follow-up and other services related to the visa file.

Wadi Land does not guarantee visa approval, visa validity, visa type, number of entries, duration of stay, processing time, embassy decision or visa center decision.

The final decision regarding visa approval or refusal is solely made by the embassy, consulate, immigration authority or relevant official body.

11. Visa Service Refund Policy

For visa services, if the customer has made payment but Wadi Land has not yet started the visa file, up to a maximum of 50% of the amount paid may be refunded.

The visa file is considered started once Wadi Land has taken any operational action, including document review, sending a checklist, completing forms, booking an appointment, registering information, preparing the file, sending documents, making correspondence, paying the visa center or taking any other related action.

Once the visa file has started, no amount shall be refundable, even if the customer withdraws, the documents are incomplete, the embassy appointment changes, the embassy does not accept the file, the visa is refused, the result is delayed or the customer decides not to continue.

Fees paid to embassies, visa centers, insurance providers, translators, attestation offices, pickup services, courier services, appointment providers, additional services or any other third parties are subject to the terms of those entities and are usually non-refundable.

12. Customer Responsibility in Visa Services

The customer is responsible for providing correct, complete, valid and timely documents.

Any incorrect information, fake documents, incomplete documents, delay in sending documents, failure to attend an appointment, failure to respond, change in personal or financial circumstances, previous visa refusal, residency issue, passport issue or any other factor may result in delay or refusal of the application.

Wadi Land shall not be responsible for outcomes resulting from missing documents, incorrect information, embassy decisions, changes in rules, visa center delays or lack of customer cooperation.

13. Travel Documents and Entry Responsibility

The customer is responsible for checking passport validity, visa validity, residency, exit permission, entry permission, vaccination requirements, insurance, return ticket, financial documents and any other requirements of the destination or transit country before travel.

Having a flight ticket, hotel booking or visa does not guarantee entry into the destination country. The final decision regarding entry is made by the airline, border authorities and official authorities of the destination country.

If the passenger is denied boarding, refused acceptance, deported, refused entry, faces document issues or is affected by any decision of official authorities, Wadi Land shall not be responsible for any loss, cost or refund.

14. Price and Exchange Rate Changes

Service prices may change based on exchange rates, availability, travel season, supplier rules, taxes, government fees or market changes.

Prices are not final until payment and final confirmation have been completed.

If the exchange rate changes, supplier prices increase, taxes change or official fees increase, the customer must pay the price difference.

15. Information and System Errors

Wadi Land makes efforts to provide information, prices and service details accurately. However, human errors, system errors, instant changes or display errors may occur.

In case of any error in price, date, availability, service conditions or provided information, Wadi Land reserves the right to correct, cancel or announce the correct price and conditions.

16. Force Majeure

Wadi Land shall not be responsible for losses, delays, cancellations or changes caused by circumstances beyond its control.

These circumstances include but are not limited to war, unrest, strikes, pandemics, border closures, changes in government rules, flight cancellations, weather conditions, natural disasters, embassy decisions, technical issues with airlines or hotels, immigration restrictions, banking disruptions or any other event beyond Wadi Land’s control.

17. Communication and Notifications

Official communication between Wadi Land and the customer may take place through WhatsApp, email, SMS, phone calls or any other approved communication channel.

The customer is responsible for providing correct contact details and checking messages, emails and service-related notifications on time.

Failure to respond, delay in sending documents or failure to follow up on messages may cause delays, loss of appointments, additional costs or cancellation of services, and the customer shall be responsible for such consequences.

18. Limitation of Wadi Land Liability

Wadi Land’s responsibility is limited to performing the services agreed with the customer in writing.

Wadi Land shall not be responsible for decisions made by airlines, hotels, embassies, visa centers, insurance companies, tour operators, border authorities, immigration authorities or any other third party.

Wadi Land shall not be responsible for indirect losses, loss of travel, business losses, additional expenses, changes in travel plans, extra accommodation, purchase of new tickets, visa refusal or any cost resulting from the customer’s decisions or third-party decisions.

19. Customer Final Confirmation

By making payment, sending documents or confirming a service, the customer confirms that they have reviewed all information, dates, names, conditions, prices and rules related to the service and accepts responsibility for their accuracy.

The customer also confirms that they are aware of the non-refundable nature of the services, cancellation policies, change policies, visa limitations, hotel terms, flight terms and their own responsibilities.

20. Governing Law

These Terms and Conditions have been prepared in accordance with Wadi Land’s commercial and service procedures. In the event of any dispute, the matter shall first be handled through negotiation and friendly settlement.

If required, the competent authority shall be determined in accordance with the laws of the country where the company is registered and operates.